Getting the basics right and improving service delivery

Metro tram with colourful images of people

Deliver our promise to the city and become a leading local authority with bold ambitions.

Birmingham City Council is a 12,000+ strong organisation tasked with serving the diverse needs of the city’s residents.

Currently, the council is developing plans to tackle challenges facing the city. A focus on organisational legacy will enable the council to accelerate existing plans and aspirations to better respond to these challenges.

The Games is also being delivered during a time of transformation across the council. It is our aspiration that the delivery of the Games will create opportunities to contribute to the organisation’s readiness for change.

Through this programme of work we are implementing processes, systems and tools, and instigating collaboration opportunities that should influence how we go about major transformation programmes now and in the future. This in turn will positively impact the council’s ability to better serve the city in the long term.

This Legacy plan outlines five Legacy themes that will require ongoing focus, energy and investment from the organisation. By including a spotlight on organisational legacy, we will establish the plans and networks to continue delivering against these themes beyond the Games for a lasting benefit.

While the council is operating in a context of change, it also continues to provide essential services to the city. The Games also recognises and celebrates the important work of this local authority generating confidence and pride.

Preparing Birmingham to host the Games requires teams of people with diverse experience, skills and perspectives to come together and deliver a common goal. This unique, once in a lifetime experience further enables the council to deliver the Grand Challenges, Transformation Programme, Legacy themes and the ongoing role of providing services to the city.

Our partners delivering our services as part of the Games programme and our core services provider have signed up to our Social Value Charter.

The Birmingham Business Charter for Social Responsibility has become the primary tool that the council uses to drive social value throughout its supply-chain e.g. As part of capital build programme at the stadium a Social Value Action Plan established a programme of activity to support the delivery of social, economic and environmental legacy impacts from the stadium investment.